How
to reserve and handing over keys
Asking
for information
You can see descriptions and photographs of the shared flats,
families and hostels on our website. If you are interested in
one of our accommodations, we will be happy to answer any questions
you have before making a reservation.
Content and general conditions
Please note that we cannot guarantee that the prices, calendars
or any other information presented on our website is updated
daily. But we will always inform you about the actual/seasonal
rates and conditions (from the establishments, accommodations
and sleepngo.com) before confirming a reservation. Sleepngo.com
is not liable for personal or property damage caused to sleepngo.com
customers. Cancellations can be made at any time by the establishments,
accommodations and our (sleepngo.com) discretion.
Making
an inquiry
- you can fill out one of the request forms
- send us an email to info@sleepngo.com
- or call us at: (+34)
617 752 852
Reservations
can only be made by credit card
After confirming the availability, we will send you a link to
our reservation form. We use a secure server with SSL encryption,
which ensures a confidential data exchange over the internet.
You can also print the form out and send it by Fax or call and
give your details over the phone. Visa and Mastercard are accepted.
Hostels
After confirming the reservation with the hostel, we will send
you a booking confirmation including the address and contact
information. In general, reservations are confirmed in 24-48
hours. For
any cancellations relating to our hostels you can find individual
policies on each hostel page. During different seasons policies
may vary. We will inform you of these details with each detailed
offer and confirmation.
Check-in: 1pm
Check-out: 11am
In case you arrive outside this schedule, please indicate this
in the comments field on our reservation form.
Shared
flats and host families
To reserve a room in a shared flat or a host family, a deposit
of 20% calculated on the total price is required. Balance payment
upon arrival. Please note that the deposit is not refunded in
case of cancellation. For all the shared flats and host families,
the option to cancel a reservation due to unforeseen circumstances
can be made at the discretion of sleepngo.com.
After confirming the reservation, we need to know your estimated
arrival time by email, so you can be greeted when you arrive
at the apartment. It is VERY IMPORTANT that you have a copy
of your passport upon arrival.
In
our confirmation email, we will forward you the address of the
accommodation and a contact number to call when you arrive in
Seville or after checking out at the airport. After your call
we will meet you at the flat. You can arrive between 4pm (16:00
hours) at the earliest and 10pm (22:00 hours) at the latest.
The flat departure time is at the latest 11am (11:00 hours).
If necessary you can request an hour outside these schedules
and if it is possible we will arrange it.
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